We want you to feel confident that when you use runerspoint.co.ke we will not exploit your personal data. We need your data to complete your transaction, but that’s where it ends. Once completed your data will be kept safe and secure and NEVER sold on to a third party.
What information do we need?
The data we need to complete your transaction is:
- Name
- Address
- Telephone number
- Payment details
The data we need to build your story:
- Your order history
- Details of any contact you’ve had with our team
- Your marketing choices
- Any reviews you have written
- Your social media contact if you’ve interacted with us on social channels
We will automatically collect:
- The operating system and version you are using
- Your IP address
- Your web browser, the version and which device you are using
- Your cookie info. For more info please read our cookies policy.
How is it collected?
Some of the information is collected when you access our website, when you create an account or when you place an order. The rest of the information is collected when you contact us either on the phone, by email, or social media or when you sign up to our newsletter or a social media promotion.
Why do we need it?
We need it to either, process your order, send you marketing information or to give you the best customer service experience.
Once you have placed an order we need your payment details to complete the transaction and we need your home address to verify the payment. If you are using a different delivery address we need to pass the information to the courier to be able to deliver your order.
Keeping a record of your previous purchases and any contact you have had with our team, helps us to deliver the best customer service.
If you’ve opted in to receive our marketing, you will receive news of sales, latest releases and special offers. We may from time to time send you news of items that we think you’d really like to hear about. You can opt out of receiving our marketing emails at any time.
Collecting information such as your IP address, language, operating system, browser version and device means we can optimize the functionality for each user.
Using cookies to understand how you use our site means we can constantly review and improve our service. If you would like to understand more about cookies, we have a separate cookie policy.
You can be assured that any data that is collected is done so for legal and legitimate reasons and done with your consent. Your consent can be withdrawn at any time.
While we will never sell your data to third parties, we do need to share your data with the following providers:
- Couriers to fulfil your order
- Payment providers to fulfil the payment
- Email provider to confirm your order
- Any other professional contractor required to run our business
The information these providers receive is the minimum needed to perform their role and it can only be used for the purpose that we have specified. They must keep your data secure in accordance with the current data protection legislation and should we end our agreement with them, then any data that they hold will be either deleted or made anonymous.
Keeping your data safe:
Through modern data encryption and firewalls as well as strict internal security measure we can keep your data safe. In order to do so, we may at times need to verify your identity. We will keep your data as long as you have an account with us. We may need to keep it if we are trying to resolve a dispute. If you don’t have an account but you have placed an order, we will need to keep it until the order is completed. We may need to keep it in order to comply with regulations.
YOUNG PEOPLE:
Privacy of children on our website:
Our website is not intended for use by children under the age of 18. We will not knowingly collect any data from any person below the age of 18.