RETURNS 

We are happy to accept returns for unwanted items within 7 days of delivery.

Please read the following conditions carefully before returning your items:

• Online orders can be returned to our shop, however, if purchased via Mpesa or Card then we can only tend an exchange to the same value from our store.
• In store purchases can be returned to Runnerspoint Shop

We’ll refund all items which:

• Are returned to us within 7 days of receipt.
• Are returned to us in perfect condition, in their original and undamaged packaging and with the labels attached. Shoe boxes should not be taped up and put in the post – they must be returned in the outer packaging.
• Any items which are not in a clean, dry, and hygienic condition will be returned to the customer and will not be eligible for a refund.
• For health and hygiene reasons, we are unable to accept the return of any item that has been worn, particularly underwear and socks.

HOW TO RETURN ONLINE ORDERS (only available for online purchases)

Please pack your parcel up securely and return it in the outer packaging (ie. shoe boxes must not be taped up and posted back). Include the delivery note with the reason for return clearly stated.  If you have any enquiries about returning your item, please email info@runnerspoint.co.ke

RETURN  ADDRESS 

Runnerspoint

The Waterfront Karen, Ground Floor

Karen Road

HOW TO RETURN ONLINE (only available for online purchases)

• Please pack your parcel up securely and return it in the outer packaging (ie. shoe boxes must not be taped up and posted back).
• Include the delivery note with the reason for return clearly stated.
• Refunds will be made via the original payment method.
• The item is returned within 7 days of purchase.
• The item is returned in perfect condition, with original packaging and labels.
• For health and hygiene reasons, we are unable to accept the return of any item that has been worn, particularly underwear and socks.
• Refunds will be made via the original payment method.
• In store purchases cannot be returned to our warehouse.

Your statutory rights are not affected by any of the above conditions.

EXCHANGE

We do offer exchanges – provided they meet the terms and conditions outlined above.

REFUNDS 

• We’ll refund your item via your original payment method, minus the delivery fee.
• We try our best to process all refunds within 48 hours of receipt, however, during busy periods allow up to 7 working days for your refund.
• When we’ve completed your refund, we’ll send you an email to let you know.
• Gift vouchers cannot be redeemed or refunded for a cash balance. Gift vouchers cannot be exchanged or resold. Any unused balance cannot be transferred to another gift card or redeemed as a cash refund.

Terms and Conditions apply: Any refunds will be made after goods have been received and inspected.